Policies

 

Hereafter, all references to Central Texas Wake Camp, CTWC, and camp will be considered to represent Central Texas Wake Camp and its agents.


Registration Policy

In order to register for Central Texas Wake Camp an application must be submitted to camp. Thereafter, camp will process the camper’s application, contact the applicant via E-mail, and schedule possible session dates. If an agreed session date is available, the applicant will then have 7 days from time of contact from camp to submit a non-refundable deposit for any services requested and submit any forms provided by camp. Only once all forms provided and the deposit have been submitted is a spot for the agreed session reserved. Once the deposit and forms are received it is still necessary to complete the registration before the camp session requested begins. Full payment is due prior any services rendered and is necessary in order to complete the registration process, however, we accept full payments up until the Sunday before camp.


Last-Minute Registration:

Last-minute registration is available up until the day before camp. CTWC makes no guarantee that “last-minute” applications and registrations will be processed.


Payment Policy and Procedures

Payment must be submitted in full prior to the rendering of any service. Failure to provide payment for any service can result in the complete dismissal of the involved parties and the discontinuance of any and all services without reimbursement. All payments are considered final within two weeks of the registered session regardless of circumstance. No refunds will be awarded within two weeks prior of the first day of the corresponding registered session. See our Cancellation Policy for refund details.


Deposit Policy

In order to reserve registration for your camper, 25% of the price of services requested must be submitted in full before your spot can be guaranteed. This deposit is non-refundable at any time.


Cancellation Policy

All cancellations must be submitted in writing, however, no refunds will be issued within two weeks of the first day of camp. Cancellations made in writing and more than two weeks prior to the first day of the corresponding camp session will be awarded a full refund minus any deposit made.


Medical Care Policy

In the event of an emergency, an instructor will notify 911. The specified emergency contact, per the Emergency Contact form, will be notified immediately thereafter. Once EMS has arrived, an instructor will follow the injured party to a medical care facility if necessary and appropriate until the party’s parent and/or guardian assumes custody. All emergencies requiring hospital care will be directed to Seton Southwest.


Any minor occurrences will be treated on site by a First-Aid certified instructor. Parents and/or guardians will notified of all medical incidences regardless of severity.


Insurance Policy

CTWC requires that all campers provide, maintain, and submit current proof of medical insurance in addition to signed medical treatment consent and emergency contact forms. All forms will be provided to the parent during the registration process.


Lunch and Refreshments Policy

Parents of campers are solely responsible for providing lunch, ample drinking water, and one healthy snack per day during camp sessions. If CTWC is forced to provide lunch for your camper due to a failure on the part of the parent responsible, lunch will be provided at the cost of $15 per incidence.


Behavior Policy

CTWC reserves the right to dismiss any camper for behavioral reasons. This right is maintained at the discretion of camp.


Camper Drop Off and Pick Up Policy

Parents and/or guardians are solely responsible for ensuring their camper’s punctual arrival and departure. Failure on the part of the responsible party to arrive within the expressly stated time period will result in the forfeiture of that camp day. Campers who are have signed up to utilize Camp’s shuttle service may go directly to camp’s primary drop-off location, 1600 Quinlan Park Rd. Austin, TX, if the shuttle service has already departed. Failure on the part of the responsible party to assume custody of their camper no later than the expressly stated time as listed will result in a $20 fee for every 15 minutes past the listed last pick up time. You may find drop-off and pick-up times listed in the schedule portion of your camp packet that is to be received upon completion of registration.


A list of any and all persons allowed to pick up the camper will be obtained prior to the start off camp. Any persons picking up a camper must present proper identification in order to obtain custody of the camper. Any persons added to the list must be submitted in writing by the parent/guardian.


Inclement Weather and Make-Up Dates Policy

Any camp session day adversely affected by inclement weather will be rescheduled if possible within reason. Notification of possible make-up dates will be made via E-mail. CTWC is not responsible for days lost to inclement weather if camper is unable to attend any corresponding make-up date.


Equipment Usage Policy

Parents and/or guardians are responsible for any damage sustained to camp equipment as a result of the action or actions of their camper.


Camper Belongings Policy

Parents and their campers are solely responsible for any of their personal belongings brought to camp. In addition, CTWC discourages campers from bringing anything other than what is listed in the What to Bring Guide or any item that has medical necessity. The possession of any electronic device is prohibited while camper is the the custody of Camp.




CTWC reserves the right to apply and enforce all fees and charges at their discretion.